Privacy Policy
The following Privacy Policy refers to personal data- information that relates to you as an identifiable living person. General Data Protection Regulation (GDPR) stipulates rules for how personal data is collected, recorded, processed, stored and disposed of.
The GDPR ensures common data protection practise, while protecting and enhancing the rights of data subjects. These rights cover safeguarding and protecting personal data, the movement of data and how it is stored within the EEA. Information which already exists in the public domain is not applicable, such as data found within Companies House.
OWR Distribution values your privacy and is committed to the proper use and secure storage of your personal data. This Privacy Policy defines how OWR Distribution will collect and use your personal data.
Who We Are
OWR Distribution is a technology hardware distribution company who sells AV equipment, office and remote working equipment, iPads, laptops, EPOS devices, accessories, AV equipment, mobiles and more, at reduced prices. We are a global business with offices in the USA, England, Singapore, Belgium, Australia, Scotland and Canada. We offer low priced equipment and great customer service 24/7.
Data Control
Any personal information that you provide to us will be controlled by OWR Distribution, Company Number 020 3318 0278, which is registered at the following address: 3 Raven Road, London, E18 1HB
How We Collect Your Personal Information
When you visit or register on the website, make an enquiry, or place an order with OWR Distribution, we collect your personal information, which can include:
- Your name and email address
- Your telephone phone number
- Company name and (occasionally for rentals) credit information
- Credit card information (if you are placing an order)
- Information regarding your order or details relating to your support needs
- Occasionally, you may be directed to a third-party partner site which will collect information needed to fulfil an order.
- Info you provide when contacting us via email, telephone or letter that you provide to
- OWR Distribution, that personal information will be treated in accordance with our Privacy Policy.
- Information provided for contractual and legitimate business purposes to enable us to deliver products to you.
- Use of your personal information
OWR Distribution collects personal information to meet our responsibilities with employees, customers and partners, as well as to respond to business enquiries, for example personal details you provide so that the order can be deployed.
How We Process Your Personal Information
The ways in which we use this information:
- To deliver services products requested, including hardware and transport of products, as well as to communicate order updates and respond to any questions, issues or complaints that arise.
- To process transactions
- To improve our website/ your user experience.
- To provide demos, quotes, invoices and consultations
- To send you company news, promotions, competitions, updates, related product or service information- please unsubscribe at any time.
- To contact you regarding recruitment, consider you for job opportunities, and comply with regulatory, legal and corporate governance obligations/best employment practises.
How We Handle Information
We don’t sell, transfer, exchange or give your information to another company for any reason, without your consent, with the exception of providing the services and products requested.
OWR Distribution in some instances uses third party processors or suppliers for marketing and advertising, who have been instructed, and have agreed to process data in accordance with GDPR.
How We Use Your Information
In accordance with data protection legislation, we use personal information as defined in this policy based on one or more legal bases:
- You have given your consent for OWR Distribution to use your information as described in this Privacy Policy.
- OWR Distribution requires your information in order to look up a quote, provide demos and deliver services.
- When OWR Distribution requires your information to comply with legal regulations
- When OWR Distribution needs to satisfy legitimate business interests such as fraud prevention, IT security, etc.
Sharing Your Information
Your information is shared with your consent, to complete transactions and make payments. Payment data is shared with banks, financial institutions, and for fraud prevention services. Personal information is shared among our controlled affiliates and subsidiaries, with vendors and agents, and with companies who secure our systems and provide customer services. Companies with whom we work need to adhere to our data privacy and security requirements. Personal data may be disclosed for corporate transactions such as mergers or sale of assets.
How We Protect Your information
Personal information that you provide OWR Distribution will be held on our secure servers which are protected from unauthorised use, disclosure, access, or use. Personal information transmitted from website to the server is safeguarded by the use of Secure Socket Layer (SSL) technology and encryption.
OWR Distribution has virus protection software and security safeguards which are used in personal data processing, in alignment with best industry practice.
Payment information including credit card details, expiration dates, CVV2 data, and bank details are never are stored on our servers.
Your Consent
By using the OWR Distribution website and providing us with your information, you consent to OWR Distribution and its agents processing this information under the terms of this policy in order to conduct business. You can refuse consent at any time by contacting us at info@owrdistribution.com
How Cookies are Used
Cookies are information kept on your hard drive which record the way you use the website, such as number of visits to the website. Cookies left on previous visits will indicate such data.
OWR Distribution uses cookies to optimise your website experience and create better site navigation tools. Third-party service providers such as our web developers have access to this information to assist us to understand site visitors. These providers are not allowed to use the information other than to help us improve your user experience. This information is managed in strict accordance with GDPR.
You can accept or decline cookies by either accepting or declining our Cookies Policy. Declining means that you may not be able to use some of the features on our website.
Accessing Your Personal Information and Your Rights
While OWR Distribution processes or possesses your personal data, you have the following rights:
- You have the right to be informed about the use of your personal data (i.e. this Privacy Policy)
- You have the right to object to certain types of processing such as opting out of direct marketing.
- You have the right to request to see your personal data.
- You have, under some circumstances, the right to request that your personal data is deleted, known as the ‘right to be forgotten’.
- You have the right to correct or complete any inaccurate or incomplete personal data of yours.
- You have the right under certain circumstances to request that your personal data is suppressed/restricted.
- You have the right to not be subject to automated profiling or processing.
- You have the right to have your personal data transferred securely to another organisation.
OWR Distribution will request identity confirmation via documentation before it discloses personal information. Then we’ll ask you to submit a Subject Access Request form and email it to: info@owrdistribution.com
In the unlikely event that OWR Distribution would need to refuse your request under rights of access, you will be provided with an explanation which you have every right to legally challenge.
If you would like more information regarding your personal data rights, please go to the Information Commissioner’s Office (ICO) website:
Data Storage
Data is primarily held in the United Kingdom and may, on occasion, also be held outside the EEA by our OWR Distribution offices based in our additional global offices, each of whom are in full compliance with GDPR.
International Data Transfer of Your Information
Although OWR Distribution is headquartered in England, we may occasionally need to use international suppliers or transfer information to our other global offices in order to arrange worldwide delivery or provide service.
To fulfil contracts or to satisfy a request for a quote following a consultation, we may need to transfer information to other countries. When this applies to transfers to countries outside of the European Economic Area, we take measures to ensure proper contractual arrangements are in place to protect your data.
Third-party Links
Occasionally, we offer third party products on our website, such as products we sell for our corporate partners. These third-party companies have their own websites with independent Privacy Policies, of which we have no control over nor liability for. We seek to protect our website integrity- your feedback is always welcome.
Length that We Retain Data
OWR Distribution, along with processing personal data for the duration of the contract only retains it to fulfil the legal and contractual obligations such as requirements of the HMRC that some information be kept for a six-year period. After this time, we delete personal data not required to meet contractual obligations to clients.
Remain Updated on our Privacy Policy
If you wish to make a complaint about the processing of your personal data by OWR Distribution, you have the right to do so via the contact information below. We will get back to you within 30 days but in the unlikely event that we don’t, please contact the Information Commissioner’s Office (ICO).
The details for each of these contacts are:
OWR Distribution Global HQ
3 Raven Road
London
E18 1HB
England
T: + 44 (0)20 7862 1702
Information Commissioner’s Office
(ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire
SK9 5AF https://ico.org.uk/